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Calvin is a customer - service representative who handles phone inquiries. He has a goal of handling 1 2 calls per hour. When he gets
Calvin is a customerservice representative who handles phone inquiries. He has a goal of handling calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example ofGroup of answer choicesthe slippery slope.overvaluing outcomes.illconceived goals.indirect blindness.motivated blindness.
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