Can you please provide answers for this entire project? Thank you

SHA604_course-project - Compatibility Mode erences Mailings Review View Table Design Layout Tell me AaBbCcDdE AaBb AaBbCcDdE AaBbCcDi AaB Normal Style1 No Spacing Heading 1 Head A v JeCornell SHA604: Building Guest Loyalty The Hotel School, Cornell SC Johnson College of Business Course Project Instructions: Complete this project and submit it to your instructor. See the assignment page for information about the grading rubric. Do not hesitate to contact your instructor if you have any questions about the project. This course project consists of three parts and will give you an opportunity to define standards of performance that support guest expectation outcomes, evaluate your service recovery process, and develop a guest experience measurement tool for your operation. You will complete the project using the food and beverage operation you currently work with. If you don't currently work in a food and beverage operation, you will be required to interview a current food and beverage operator and observe and document his or her guest loyalty practices. Note: Your project observations will be shared with the instructor only and will be kept strictly confidential. Complete each project part as you progress through the course. You may revisit and refine your responses as you learn and apply additional information. Wait to submit the project until all three parts are complete. Begin your course project by completing part one below