Cara works at a customer service counter at a department store. She has had a bad day dealing with many difficult customers who were very disrespectful to her. Cara feels like crying and is ready to scream. There is only ten minutes left in the workday when another customer comes marching to her counter and starts yelling at Cara to do something about her situation. Cara forces a smile at the woman and, in spite of her true feelings, says in a calm voice "I am so sorry that you are not pleased with this product. I will do everything I can to help you out". What OB concept below best describes what Cara is experiencing in dealing with this customer?

Question $6$ options:

Deviant behaviour

Low self$-$monitoring

"Agreeableness" in the Big $5$ Personality Model

Emotional dissonance