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Carmeria's CozyCakes is a local bakery that has multiple area locations. After reading through customer satisfaction surveys, Carmeria, the owner, notices that the quality of
Carmeria's CozyCakes is a local bakery that has multiple area locations. After reading through customer satisfaction surveys, Carmeria, the owner, notices that the quality of the baked goods is not up to par. Carmeria sets up a meeting with the location managers and shift leads to make them aware of the situation. This represents which stage of Lewin's model for implementing change
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