CASE: Carrie Oakey has been working as a nancial services sales agent at Wtredit Union for the past four years. Carrie's team members have noticed that from the rst day of her employment at W, irrespective of the stressful work environment [she often has to deal with a lot of stress to meet monthly targets for her team}, Carrie has been working successfully and manages to handle problems with ease and a smile on her face. She is often in a positive mood and this is passed on to her clients. as they are often seen walking out of her ofce smiling or laughing. For the past six months however. lCarrie has been failing to meet her sales targets. She knows that the main reason behind her underperformance is the recent economic meltdown in the country due to {SQUID19 restrictions. Hermanager Elarb Dwyer, however. automatically assumes that l[Zarrie's underperformance is the result of her not being determined and motivated enough to do what it takes. Carrie's co-worker, Will Power, works as a nancial advisor at W. As a result of the company facing tough economic times due to (SQUID19 restrictions. IWill's working hours have been reduced from all] hours a week to 33. He is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve, and he can go back to working full time. To energize the employees in his department, Will's immediate manager. Justin Case. is holding a meeting with them next week where he will provide them with some additional training in strategies and methods that may work well for the team. QUESTION 1 (5 Marks) Considering the information given in this case, describe Carrie's personality using any ONE dimension of the Big Five model that best defines Carrie's personality. Justify your answer. Answer: QUESTION 2 (9 Marks) a) Use attribution theory (one relevant determinant) to characterize Carrie's underperformance. Justify your answer. (7 Marks) Answer: b) Identify and define the error made by Barb. (2 marks) AnswerQUESTION 3 (4 marks) Identify a relevant term/concept from your text that can be used to explain what transpires between Carrie and her customers. Briefly explain the impact of this type of interaction over time. Answer. QUESTION 4 (2 marks) Fill in the blanks (delete the blue question marks and insert your answer): a) "Will's immediate manager, Justin Case, is holding a meeting with them next week where he will provide them with some additional training in strategies and methods that may work well for the team." The manager's initiative to hold the meeting fulfills the ?????? function of communication. b) "He is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve, and he can go back to working full time." Will is displaying the ?????? response to dissatisfaction. (Use an appropriate framework from chapter 3 to answer part b)