Case Study - Online Media Solutions

Online Media Solutions is a marketing and web development business based in Melbourne, Australia. From idea to design, development and marketing, we achieve results for our clients and grow their business. We have ventured into the web service industry to offer our superior and unique services to small businesses and organisations. Our experience and expertise in web sales and ecommerce give us the backing to provide solutions that are currently lacking in the market. There is an all-time high demand for web development and marketing for small businesses with signs of rising further. Interestingly, few web developers have taken advantage of this opportunity, leaving the industry with no dominant provider. The high costs of the projects and the focus on more prominent companies and organisations could be the contributing factor as to why this market remains untapped. We have a system that will reduce the project costs dramatically, giving us the opportunity to offer quality services at reduced prices.

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Q---Identify and coach underperforming staff :----

The requires to identify and coach the Sales Manager on the interpersonal skills to communicate with people from Culturally and Linguistically Diverse (CALD) backgrounds.

Roles and responsibilities during the coaching session:-----

Sales Manager

• Participate in the coaching session
• . Collaborate with the Operations Manager in the preparation of the learning plan.
• Discuss the difficulties he faces when communicating with people from Culturally and Linguistically Diverse (CALD) backgrounds.

Operations Manager

Consult them regarding the difficulties they are facing.

Conduct the coaching session.

learning plan for the Sales Manager considering learning needs and improvements.

When conducting the coaching session, you must:----

Welcome the participants

Provide an introduction to the coaching session purpose

Discuss the difficulties they are facing and the learning requirements

Discuss the strategies to communicate with people from Culturally and Linguistically Diverse (CALD) backgrounds.

Collaborate with them learning plan that includes the following: ---

o Areas of improvement

o Learning activities

o Desired outcomes

o Expectations/Key Performance Indicators

Provide an opportunity for discussion.

o Provide an opportunity for the audience to ask questions

o Respond to questions.

o Acknowledge and respond to differences in opinions.