Case Study Question 6) Total 20 points You're a third-year business management student and always had a dream to run your own business. Your parents decided to help you with finances to start a small coffee shop. You're really excited about capitalizing on this opportunity to start your own business. However, you're bounded to study simultaneously to finish your school. This leads you to your decision to hire two new employees to oversee the day to day management responsibilities of your coffee shop. You're in the process of defining the Vision and the Mission Statement of your business. You have recently hired two new individuals Christina and Haidar on your parent's recommendation to help you run the business. Christina: is a fresh college graduate in business degree concentrated in finance discipline. This is her first job and she is excited to take on the challenges that come with the new startup business. She really impressed you with level of knowledge & analytical skills she possesses e.g. forecasting inventories, calculating profits, reading and interpreting financial results etc. Haidar: started the college degree 2 years ago and couldn't finish due to some family challenges. After dropping out of school, he started delivering newspapers in his community by creating an online portal for customers to register for newspaper subscription. He developed a strong customer base in few years due to his jovial personality & relationship management. He currently sold his business to his brother to start employment for his personal reasons. Coffee Shop KPI's to measure success: You have been thinking a lot about your coffee shops key metrics to measure success. You have decided to monitor key KPI's and hold your employees accountable to deliver on those KPIs. Revenue: continuous growth Expenses: cost reduction and management Net Income = Revenue Expenses: Incremental Profits Customer Service Score by conducting monthly Survey Brand Awareness Employee Experience Score by conducting monthly Survey Questions: As a business owner following the four functions of Management: 1. Planning: Develop a Vision, Mission Statement and Business Values (Minimum of three values) of your coffee shop to share with Christina and Haidar? Also Name your business based on the above. (10 points) 2. Organizing: What would be the structure of your business? What roles would you assign to Christina and Haidar? (5 points) 3. Leading: What Leadership Style would you suggest Christina and Haidar to apply in your business? (5 points)