Case Study

YJ toy shop has recently started selling its products online. Through the YJ website, customers can surf all products, place orders, make the payment, and receive the bill. Then, YJ packing employees will receive the order automatically. As YJ business is getting bigger, more employees and suppliers are involved. The owner of YJ has decided to use the latest systems that can help the enlarging business through all departments (i.e. sales, accounting, HR, finance, and customer service). So, he decided to buy a supply chain management (SCM) system, customer relationship management (CRM) system, and enterprise resource planning (ERP) system.

Explain how the YJ could benefit from the implemented SCM system.