CASELET 01

Mr. and Mrs. Sharma went to Woodlands Apparel to buy a shirt. Mr. Sharma did not read the price tag on the piece selected by him. At the counter, while making the payment he asked for the price. Rs. 950 was the answer.

Meanwhile, Mrs. Sharma, who was still shopping came back and joined her husband. She was glad that he had selected a nice black shirt for himself. She pointed out that there was a 25% discount on that item. The counter person nodded in agreement.

Mr. Sharma was thrilled to hear that "It means the price of this shirt is just Rs. 712. Thats fantastic", said Mr. Sharma.

He decided to buy onemore shirt in blue color.

In no time, he returnedwith the second shirt and asked them to be packed. When hereceived the cash memo for payment, he was astonished to find that he had to pay Rs. 1,900 and Rs. 1,424.

Mr. Sharma could hardly reconcile himself to the fact that the counter person had quoted the discounted price which was Rs. 950. Theoriginal price printed on the price tag wasRs. 1,266. He paid and left in embarrassment, Now he wants to return those shirts and claim back his money.

Questions

1. What should Mr. Sharma do to claim his amount? should he write a letter, Email or make a call? Advice the best option and explain why do yo prefer this option

2. As sales person, you have to write an email response to the management for the situation happened on the counter and explain that there was no complaint or query raises by the customer at the time of payment.