CCBS 4022 Human Resources Management: Final Assessment **Provide in-text citations and references **Do NOT plagiarize **Check SIMILARITY level **Upload the CORRECT file BEFORE 5:00pm Section A (60%): Answer ALL the questions in this section. Each question carries 15 marks. Jack is recently hired by Go-Pro Education Consultancy, an education advisory and consultancy service company in Hong Kong. The mission of the company is to support and advise families to reach their maximum potential and to gain access to the very best of education. However, the company has been continuously losing customers to the competitors and the morale is deteriorating as well. In the company's latest Customer Survey, a lot of customers have commented that the consultants are not helpful and the service is not responsive Jack realizes that it is crucial for him to rethink the current human resources management practices, including recruitment and selection, training and development, performance evaluation, and compensation and benefits. Question 1 Discuss the purpose of realistic job preview and give examples to supplement your answers. (5 marks) Explain how Jack might operate the realistic job previews. (10 marks) Question 2 There are generally two different types of training needs: hard skills and soft skills. Discuss and provide examples about the differences between hard-skills training and soft-skills training. (10 marks) Given the mentioned situations, explain which type of training is more important for the consultants of Go-Pro Education Consultancy. (5 marks) Question 3 Discuss the three basic elements that Jack needs to consider when establishing performance standards: strategie relevance, criterion deficiency, and criterion contamination. Give examples to supplement your answers. (15 marks) Question 4 The new compensation landscape requires that managers be more strategic about their compensation decisions. Discuss the three components of compensation that Jack may consider. (15 marks) End of Section A