ch 12 se5

Internal reports on quality at Lakelawn Press Company generated the following information for the School Division for the first three months of the year. Compute the following. Total costs of quality as a percentage of sales Ratio of costs of conformance to total costs of quality Ratio of costs of nonconformance to total costs of quality Costs of nonconformance as a percentage of total sales For a fast-food restaurant that specializes in deluxe hamburgers, identify two nonfinancial measures of good product quality and two nonfinancial measures of poor product quality