Chapter 14: Information Technology and e-Commerce .

Learning objectives are listed at the beginning of each Chapter.

1. A growing number of managers believe that in order to work on difficult business problems, they must refrain from looking at e-mail for certain blocks of time during the day. In what ways might checking e-mail frequently interfere with problem solving?

Skill-Building Exercise 14-A: Costs Reduction through Information Technology. Page 535. Do exercise individually.(Use a work experience to support your answer). Attached is the exercise .

Chapter 3: Ethics and Corporate Social Responsibility.

3. What is your reaction to the following statement made by many business graduates? "It may be nice to study ethics, but in the real world the only thing that counts is money."

4. Management in Action - Wal-Mart Managers Take the High Road and the Low Road. Read the case and answer the three questions at the end. Page 94. of the book mentioned at the subject line.