Chapter 7

Case Study Part 3: Cami Machado Data Security System Conversion

After months of careful planning, training, upgrading, and installation of the black boxes, Cami and her team are ready to switch over to the new data security system. Cami had taken the system through all the recommended tests plus a few creative ones that she developed. The black boxes performed perfectly. A former CIA computer specialist hired to randomly test the system declared that it was flawless. Still, despite the manufacturers assurance that the changeover was a routine and simple process, Cami had insisted that they leave the old system in place just in case (In the days before the changeover she grew anxious and was sleeping only a few hours a night.). Minutes before the big switch, she confides to her boss that she has never felt so nervous in her life.

What is Camis Performance Readiness for the task of switching from the old security system to the new black box technology (R1, R2, R3, or R4)?

What leadership style should be used to match Camis Performance Readiness (S1, S2, S3, or S4)?

What would this leadership style look like?