Chapter 9 Content: Choose one topic question/prompt. Explain high-performance work systems and list the elements of a high-performance work system. Identify the conditions that create high-performance work systems. Summarize the outcomes of high-performance work systems. Describe ways that HRM (human resource management) can promote ethical behavior among organizational employees. Chapter 10 Content: Choose one topic question/prompt. List the activities involved in performance management. Explain the purposes of performance management systems. Identify five criteria for measuring the effectiveness of performance management systems. Compare and contrast the major methods for measuring performance. Describe types of rating errors, including how to minimize them. Summarize how to provide performance feedback effectively and a way to improve unsatisfactory performance