Check To be successful in problem-solving selling, salespeople must be able to: 4. proficiently request expert advice about a customer's problem from the production or logistes personnel of the sales operacion b. memorize standardized questions in order to generate continued positive affirmations c.furnish stimull from a repertoire of words and actions designed to produce the desired response d.get the buyer to agree that a complication exists and that resolving it is worth the time and effort required. Jead buyers through certain mental states in the buying process