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Choose one physical library that you have visited. Describe how the library service environment is designed to facilitate co-creation of value by its employees and

Choose one physical library that you have visited.

Describe how the library service environment is designed to facilitate co-creation of value by its employees and users? Use Bitner's Servicescape Model to illustrate your response. (5 marks)

What further improvements could the library make to create more efficient and effective interactions between its employees and users? (5 marks)

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