Choose the best alternative that answers the question

1. Business communication means________. A. To send message in the business world B. To achieve good will among the customers C. To win angry customers D. All of the above.

2. An example of downward communication flow is________. A. A junior staff person giving information to a staff supervisor B. A sales manager giving instruction to a salesperson C. An email message about sick leave sent from one staff secretary to another D. A company briefing held on the organization's top floor

3. Which of the following is not a way to edit your notes? A. Recopy your notes to improve the appearance B. Re-write your notes to fill in missing information C. Rewrites your notes improve the organization D. Add a recall column to your notes

4. You must take into account the message you want to convey, the location of your audience, the need for speed, and the formality of the situation when choosing____. A. A communication channel B. A communication purpose C. What to wear D. Gestures and facial expression

5. Duties of the secretary include_______. A. Preserving and maintain order and to decide on any points of order submitted B. Summarizing and drawing conclusions from discussions C. Sending out the notice of the meeting and agenda to all members in time D. Keeping accurate records of all monetary transactions

6. Which of the following business written documents can be used only to circulate information/ message within the organisation? A. Notice B. Memorandum C. Agenda D. Letter

7. Which of the following is NOT an element of communication? A. Message B. Letter C. Feedback D. Medium

8. Which of the following shows channels of communication? A. Telephone, email and fax B. Sender, message and receiver C. Formal, informal and grapevine D. Receiver, message and telephone

9. A letter written to terminate services rendered is known as a _________. A. Resignation letter B. Sales letter C. Letter of complaint D. Grievance letter

10. The ________ is just one aspect of a complete communication package that everyone must put together before he or she enters the business world. A. Credibility B. Resume C. Memo D. Annual report