choose the correct one answer.

1.number of customers/clients that stop patronizing an organization is:

defection

turnover

patronizing ratio

leave ratio

(leave ratio is wrong answer)

2.All of the following impact "situational favorableness" except:

Reward structure

Task structure

Position power

Leader-member relations

(Task structure is wrong answer)

3.Attending a class where you learn about various religious practices would be best described as:

discrimination training

role-playing

awareness training

computer simulation

(role-playing is wrong answer)

4.Griggs vs. Duke Power was the landmark case that illustrated:

Disparate treatment

Sexual harassment

Job analysis

Adverse impact

(Sexual harassment is wrong answer)