Chp$.7$

Who is Erik?

List the three management movements from the $1980$s$.$

What is a bottleneck?

How does Erik describe Bill$$s job as VP$?$

List the three ways.

Chp$.8$

What are the key points that Bill makes in his meeting with Steve? How did Bill do$?$

What do you think of Wes$$ management skills?

How are changes going to be categorized going forward?

Chp$.9$

What is the Sev$1$ problem? How was it fixed and who fixed it$?$

What are the three categories of work?