Chris Robinson, who was responsible for loss prevention at NIX Electronics, took a deep breath before he launched into making the case for his proposed changes to the company's shoplifting policy. He knew that convincing Rick Underwood would be a hard sell. Rick, the president and CEO, was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, NIX currently had a zero-tolerance policy toward theft that Rick's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between ages 18 and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at NIX. In the case of first-time culprits younger than 18 or older than 65, he argued for letting them off with a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired of having to come to our stores every time a teenager sticks a set of cheap earbuds in his jacket pocket," Chris pointed out. "And besides, we just can't afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made off with a $10 item, NIX lost money. The company had to engage a lawyer and pay employees overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. NIX was already in a losing battle at the moment with online retailers that were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to customers wasn't really an option. "Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Rick thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he'd no doubt say that theft was theftthat setting a minimum was tantamount to saying that stealing was acceptable, just as long as you don't steal too much. Rick looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Rick faltered as he found himself glancing at the latest financial figures on his deskanother in a string of quarterly losses. If NIX went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could NIX afford to be? QUESTION Continue NIX's zero-tolerance policy toward shoplifting. It's the right thing to doand it will pay off in the end in higher profitability because the chain's reputation for being tough on crime will reduce overall losses from theft. please short summed up answer, don't need a whole book