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CLR 1 Identify and characterize different personalities encountered in a work environment. CLR 2 List and explain the various concepts involved in the process of
CLR 1 Identify and characterize different personalities encountered in a work environment.
CLR 2 List and explain the various concepts involved in the process of communication.
CLR 3 List and explain the various concepts involved in the delivery of customer service.
CLR 4 Describe strategies to establish and maintain positive customer relationships.
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