Cody apologized to Kaitlin for saying that she did not work hard to support her staff at We Know Beans.

Kaitlin replied, $“$It$’$s okay. I can understand where you're coming from$—$ I$’$ve had lots of students work for me over the years, so I$’$m used to occasional conflict. But here$’$s the problem from my perspective: making a new schedule each week takes too long, so it's costing the store money. I need people to plan ahead based on when their classes are, or else I can$’$t get everything else done.$”$

Cody said, $“$But a semester schedule keeps people from doing things that aren$’$t set way in advance. We can plan for our class times at the start of the semester, but very little else. Most stuff doesn't get scheduled that far in advance! If we don't go back to the weekly schedule, people can$’$t work here and do well in school.$”$

Kaitlin replied, $“$I get that there may be things you need to do that you can$’$t plan on at the beginning of a semester. But when I have to account for all of that week by week to make a weekly schedule, I don't have enough time to do all the other things I need to do$.$ We all want to have the time we need to do the things we have to do$.$ If there was a way I could have that time and keep the flexibility for the staff, I$’$d be happy to do it$.”$

Cody and Kaitlin were both explaining their interests and positions in this situation. Identify Kaitlin's position.

Having a semester schedule instead of a weekly schedule

Hiring more dedicated employees

Ensuring enough flexibility for the staff

Having a weekly schedule instead of a semester schedule