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Communicate Customer Service Plan withcustomers R 1. prepare slides covering the following: overview of the current customer servicesituation highlights of documented feedback from staff andstudents
- Communicate Customer Service Plan withcustomers
R 1. prepare slides covering the following:
- overview of the current customer servicesituation
- highlights of documented feedback from staff andstudents
- issues and rootcauses
- snapshot of the draft Customer ServicePlan
R 2. present the content above to the representatives, and:
- communicate importance of customer service to theCollege
- discuss diagnosis ofproblems
- seek feedback on the Customer ServicePlan
- complete the session in 20minutes
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Introduction To Hospitality Management
Authors: John R Walker
5th Edition
0134152859, 9780134152851
