Communicating Effectively with Others

Think about the factors that impact communication effectiveness and select the best term to complete the sentence.

As an effective communicator, the director of public relations knows that face$-$to$-$face communication with journalists is high in because people can engage in give$-$and$-$take, while press releases are much lower in that regard.

By keeping an open mind and withholding judgment until he is sure he understands the other person's ideas and feelings, Michael demonstrates good $-$ skills.

Imagine that you are a management coach and one of your clients, a new manager, says, "I've heard that about two thirds of managers fail within $18$ months. I don't want to be part of that statistic! I've heard that asking questions and really listening to people's responses is key to success. But as a manager, shouldn't I have the answers? Why should I be asking questions?" How do you respond? Check all that apply.

Asking employees questions boosts their morale by helping them feel like experts, even though they're not.

Asking employees how to solve problems empowers them to arrive at solutions to which they're committed.

Asking employees questions helps develop their critical thinking skills.

Asking employees questions enhances their sense that the manager is the only person they should be in dialogue with, so they start talking less to each other.