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Companies that survey their internal customers have learned which of the following about quality-related issues? Calculator A Satisfied employees will be able to explain customer
Companies that survey their internal customers have learned which of the following about quality-related issues? Calculator A Satisfied employees will be able to explain customer service policies and procedures more accuratelythan dissatisfied employees. The problems that cause employee dissatisfaction can be the same issues that cause external customer dissatisfaction. Internal customer satisfaction drives internal supplier support. D Internal customer satisfaction drives external supplier support
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