Company is a world leader in the food refrigeration market and develops systems for: thawing plants for processing fresh meat and fish; clean room air conditioning plants for processing and packaging of ready-to-eat products, dairy products, meat and fish, fruit and vegetables; plants for the preservation of fruit and vegetables. The company actively collaborates with three main types of players in order to produce innovation internally: consumers, sensor suppliers and technology providers. Therefore, the adopted approach adopted is the inbound one. The player that contributes most to the production of innovation is the technology supplier. With the main suppliers, in fact, codesign activities have been developed, based on the sharing of knowledge, know-how and technology. With consumers and sensor suppliers, however, the level of integration is lower. Consumers intervene by defining the design specifications and the expected performance of the system. Only in very specific cases, related to the production of systems that do not fall within the food sectors typically covered by the company, the company use the customer's experience to choose and optimize the design solutions. In the case of company , the collaboration with the abovementioned players have enabled the development of technological innovation, aimed at an increasingly widespread adoption of Industry 4.0 digital technologies. To date, the paradigm of open innovation has enabled the development of product innovation on sensors and automation, implementing the concepts of Industry 4.0. As a result, the company's main trend is to implement the smartness logic, as demonstrated by the high level of automation 4.0.