company name country side cafe $29,$

Period Completed $6$ Net Income $($cumi$.)-7,270$ Customer Satisfaction $50\mathrm{.}4$

Brand Awareness $52\mathrm{.}2$

Employee Efficiency $18\mathrm{.}5$

Capacity $1,850$

Capacity Utilization $95\mathrm{.}9$

Revenue $($cuml$.)30,257$

Sold $($cuml$.)7,709$

rank $23$

All businesses must consider the value of their brand $-$ that promise that we make to our customers about who we are and what they can expect to receive from us when they visit our store.

After five weeks in business, comment on the following:

What do you think customers expect when they come to your cafe? $($Comment on price, service, quality, etc.$)$

Are you meeting customer expectations? Why or why not? Provide proof to support your answer.

What two changes can you make to better meet customer expectations?