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Compare and contrast wallet share and market share when it comes to growing the business. Which of the two is a better long-term growth strategy

  1. Compare and contrast wallet share and market share when it comes to growing the business. Which of the two is a better long-term growth strategy for a company? Please explain your rationale.
  2. Define Customer Relationship Management. What are the keys to making it work? Why do you think that Customer Relationship Management may fail to achieve its goals?

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Wallet Share vs Market Share Wallet Share Wallet share refers to the percentage of a customers spending that a business captures within a specific product or service category It focuses on maximizing ... blur-text-image

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