1. Components of Attitude. Use a workplace scenario to show how the 3 components of an attitude (cognitive, affective and behavior) tie in with each other.

2. Chef Moseley-Rolle believes that the way she makes apple pie is better than the way her supervisor wants her to make it. This BELIEF show the component of an attitude called

a. job dissatisfaction

b. cognition

c. affect

d. behaviour

3. Perception is impossible without the use of at least one of the five major human senses. True or False

4. The perception process involves three steps/stages

a. Seeing, feeling and reacting

b. selecting, testing and responding

c. observing, screening and organising

d. none of the above

5. An individual described as authoritarian is very likely to break the line of authority in making a complaint. True or False

6. The "low Mach" individual (one low on the Machiavellian scale will step on anybody to get where he/she wants to be in an organization. True or False

7. Both social awareness and self-awareness are components of emotional intelligence. True or False

8. Stress will always have negative consequences in the workplace? True or False

9. When problem-solving managers realize that individuals solve problems in different ways either by

a. Intuiton

b. Facts

c. Sensation

d. Sensation or intuition but not simultaneously

10. Workplace stress is skyrocketing. Individuals are falling prey to ______________ as a result of workplace stress.

a. depression

b. Anxiety

c. Mental illness

d. Suicide

e. All of the above

11. Give 5 techniques managers can use to reduce stress and help manage stress at work

12. Define Emotional Intelligence. Select 1 of the components of Emotional Intelligence, define and give a work place example of the component selected.