Conflict can be rooted in real or perceptual differences and can be functional or dysfunctional. Functional conflict is associated with differences over substantive issues related to desired outcomes or processes or is inherent in the roles f the individuals. Relationship conflict is dysfunctional and may be a result of inaccurate perceptions, emotions, miscommunications, or mistrust. When disputes arise, we may attempt to resolve them informally with the other party or formally through mediation, arbitration, or litigation. If we need to offer an apology, we should express regret, accept responsibility, and offer a remedy.

Here is a review of a few ways conflict can be approached/resolved:

Acquiescence - give in to the other party

Apologies - expressing regret, accepting responsibility, and expressing a willingness to remedy the situation

One-on-one - begins with unilateral action by one party, best to focus on interests

Mediation - trained mediators help parties work through a formal process to reach a voluntary agreement.

Arbitration - an arbitrator hears a case and renders a decision

Litigation - civil and small-claims cases

1. Using the list above provide an example of when each type (acquiescence through litigation) would be used. Then for each determines which of the three approaches (power-based, rights-based, or interest-based) best fits your example. Explain your choices.