Congratulations, upon graduation, you have been appointed as the gaming manager at one of the venues you chose to analyse in the first assessment. After a week in this role, you notice certain venue practices that may breach the relevant state regulations related to responsible gaming. On one occasion, you have seen loan sharks being welcomed by the venue's gaming staff. These loan sharks (i.e., money lenders who charge extremely high or even illegal interest rates) regularly target people with gambling addiction by harassing those who cannot pay up to engage in theft to settle their debts. On another occasion, you have seen gaming patrons being encouraged by the gaming staff to earn more points via gambling to obtain a higher membership reward tier. You also saw some floor gaming staff serving free alcohol to high-roller gamblers. What's more, you have read many negative commentaries on the venue's social media page from family and friends of the gaming patrons. They are outraged with the venue's approach to addressing the rising concern of problem gambling. In response, you then enquire with gaming staff about the reasons behind such practices and learn that one of the venue's internal rewards policies offers incentives to gaming staff if they were to achieve a certain spend on poker machines at the end of each night. Last month, the gaming supervisor, Susan, was awarded an all-inclusive trip to Whitsundays as the direct result of achieving the highest revenue intake in the history of the venue's business operations. Assessment Information COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 ('Act'). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B. As a responsible gaming manager who has undergone extensive training in responsible conduct (service) of gambling relevant to the state in which this venue is located, you are now planning to approach the senior management to raise your concerns by preparing a business memorandum containing the following sections: Headings: 'To', 'From'; 'Date'; 'Subject'. Paragraph 1: A detailed statement addressing the potential breach and harm of the current employee conduct at the venue (Please use theories and concepts covered in week 11 to support your statement). Paragraph 2: A detailed statement addressing the potential breach and harm of the venue's internal employee rewards policy (Please use theories and concepts covered in week 11 to support your statement). Paragraph 3: Recommended solutions to resolve the potential breaches outlined in the first and second paragraphs (You must refer to your state's legislative and/or regulatory rules). Paragraph 4: Recommended PR approach in responding to negative social media commentary (Please use theories and concepts covered in week 12 to support your recommendations)