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Conner is the supervisor in a customer service department at a large company in Dallas. She is preparing for an off-site, all day staff meeting
Conner is the supervisor in a customer service department at a large company in Dallas. She is preparing for an off-site, all day staff meeting with her group. The department has not met the performance metrics for the last 12 months and it is clear that changes need to be made. In her meeting with her department, she will encourage each team member to define the issues and their root causes, engage in careful problem solving, and to develop unique ways to solve the root problems that have caused the department to not meet its performance goals. Conner is using the ________ behaviors of leadership. Group of answer choices Intellectual Stimulation Idealized Influence Contingent Reward Management by Exception (Active)
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