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Consider a system that does not yet exist. An example is a totally automated fast-food restaurant, where customers order via touch screen interactions, pay by
Consider a system that does not yet exist. An example is a totally automated fast-food restaurant, where customers order via touch screen interactions, pay by swiping their debit or credit cards, and then pick up their foodanalogous to the self-check-out at some supermarkets, but even more extreme. Discuss how you conduct a contextual inquiry for a system that does not yet exist.
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