Consider the cost of quality. Were the quality issues with the Yugo discovered internally or externally? How do you think that impacted customer satisfaction? How would you assess the Yugo's grade? How would you assess it's quality? Which of the quality management tools covered in this topic do you think would have helped the manufacturer improve the Yugo's quality? Why? Consider project monitoring and control and the articles about common mistakes and pitfalls with project status reporting. Which of these pitfalls and mistakes do you think the manufacturer made? Why