Consider you work as a manager at 'King's Coffee and Takeaway' shop in Sydney CBD. As a manager, you have all responsibilities starting from planning, operating, budgeting, managing staff and their performances etc of the business. The business has total 8 staff members who are in full time and part time and casuals. They work in morning and evening shifts. In recent times, your business has shown a slowdown, lack of competitiveness and negative growth, so the owner has asked you to review the business strategy. After analyzing the Shop's past performance, it has been revealed that you need revised strategies to handle the current situation. The new strategies you identified include installation of new coffee making equipment, new POS software, and quality procurement of materials, improved advertising and sales, staff training and redesign the menu. The team members have been divided on change strategy and are worried that it will mean they could lose their jobs. In response to that, you are in the process of developing a change management plan and obtain staff support. Now, answer the following questions, (you are free to make realistic assumptions where necessary).

1.Undertake a cost benefit analysis (compare cost factors against respective benefits) for the proposed change strategy.

2.Identify barriers to change in the above case. Give examples

3.Develop a risk management plan (probable risks, impact, likelihood and way to mitigate the risk on table format).

4.Design a Change Management Project Plan using the following template -

What you will do

Who are involved

How

Timeline (when)

5.What approvals you will need and from whom? Why approvals are necessary?

6.What resources and support you may need for the change management project? What will be the reporting protocol and procedures?