Consumer spending at restaurants has decreased as a result of the pandemic.  In order to stay viable, the restaurant is looking at changing its business model to a "ghost kitchen".  Ghost kitchens are spaces where meals are prepared and delivered.  They do not have a physical storefront or dining area. They are a population option for restaurants due to the lower operating costs.  Your job is to assist leadership in the implementation of this business model. 

Answer the following:

1. How would you diagnose what is needed?

 

2. What organizational strategy tool would you use?

 

3. Is the organization ready for this change initiative? Are those who will be affected ready for this change? How would you assess organizational and individual readiness to change?