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Contrast the feedback of these two statements: 1) Jenny is not good with customers. 2) 90% of the time Jenny does not smile at customers
Contrast the feedback of these two statements: 1) Jenny is not good with customers. 2) 90% of the time Jenny does not smile at customers when they walk into the shop. This results in the customers feeling unwelcome, and they appear wary about approaching Jenny for advice
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Essentials of Management
Authors: Andrew J. DuBrin
9th Edition
538478233, 2900538478235, 978-0538478236
