COO, Scott Lawton, discusses Barcelona's philosophy on allowing restaurant managers to make their own decisions. They hire and train managers that they believe have the "creativity and brain power" to be successful. Scott is performing a(n) interpersonal role.

What is another activity Scott may perform within this role?

Doing a radio interview about a new restaurant location

Presenting plaques to employees who have reached a yearly service milestone

Keeping apprised of food and safety regulations by checking the FDA web site on a regular basis

Resolving a dispute between the Executive Chef and one of her line cooks

Today's managers are moving from a controllerrole to an enablerrole. Their goal is to provide support and learning opportunities, coach, and guide their employees. Andy and Scott discuss their approach at Barcelona as one that is empowering. "This is your restaurant," Andy tells new managers. Scott says, "I think you're limiting your ability to get better," when you tell managers what to do.

As a manager at Barcelona, which of the following activities do you think you would be encouraged to do?Check all that apply.

Remove an item from an unhappy customer's bill

Change menu prices on seafood dishes due to increased market prices

Seek approval from Scott to run an advertisement in a local newspaper announcing new, extended hours for your location

Hire an additional bartender to meet the demand of increased "happy hour" business

Management in LifeAlejo works as a front desk manager for a hotel while he earns his undergraduate degree in organizational communications. He enjoys his job and the decision making flexibility that allows Alejo to be creative when he has to solve problems as they arise. Although Alejo usually works the same shift, he has the flexibility to make decisions on everything from creating employee work schedules to how he handles customer concerns. Last week a customer expressed displeasure with the cleanliness of her hotel room. Alejo wanted to make sure the customer left the hotel completely satisfied, so he discounted her bill by 20%. While this has a small impact on the hotel's bottom line, Alejo feels pleased that the customer will recall her experience with his company favorably. Futher, Alejo's managers appreciate his on-the-spot problem solving abilities and trust him when he offers discounted rates if it is necessary for the situation.Although Alejo enjoys his job, he is eager to begin a career in his major. As graduation nears, Alejo is applying to manager positions in other companies. This morning he had an interview for a human resource management position with a plastics manufacturer. He was disappointed to learn that the position offers little flexibility on how to handle employee issues. The company has a strict set of guidelines on how to handle issues or concerns of union employees.

Which of the following illustrates the contingency view of management?

Alejo's management approach in the hotel industry may not work in the manufacturing industry

The same behaviors will make Alejo successful in both the hotel industry and the manufacturing industry

Every job that Alejo has will be unique and require different skill sets

Managers are constantly seeking out new tools to meet new challenges. Indicate which tool is more or less popular among today's managers.

Management Tool	More Popular	Less Popular
Big data analytics
Mission and vision statements