Costs incurred for defective products before their shipment to customers can be categorized as

Select one:

a. Appraisal costs

b. Prevention costs

c. Internal failure costs

d. External failure costs

Which of the following is not a limitation of quality cost information?

Select one:

a. Results lag behind quality improvement programs

b. Lost sales arising from customer ill-will is often omitted from quality cost reports

c. Measuring and reporting quality does not solve quality problems

d. Workers worry about being blamed for the identification of poor quality products

Warranty costs are an example of

Select one:

a. Prevention costs

b. External failure costs

c. Internal failure costs

d. Appraisal costs

Statistical process control activities are an example of

Select one:

a. Appraisal costs

b. Internal failure costs

c. Prevention costs

d. External failure costs