"COVERED CALIFORNIA The shipwreck: In 2014, Qiuhua Wu, a Chinese immigrant living in Sacramento, bought insurance through Covered California, the state’s health insurance exchange. She thought she had set up auto-pay to handle her periodic insurance payments, but, unknown to her, the auto-pay set-up wasn’t working. Soon Qiuhua began receiving notices from her insurance company warning her that it was not receiving her payments. The notices were in English. Qiuhua speaks Mandarin Chinese and understands little English. She ignored the notices. After a while, her insurance coverage was canceled, leaving her uninsured until the next sign-up period.
It turns out that Covered California and most of its insurance companies send notices primarily in English and Spanish, even when customers have asked for documents in other languages. Covered California has promised to try to expand its list of used languages." (Hurley Write, 2021)

What two reports should Covered Claifornia have written? Identify each report and the audience for each, explain your choice.