Create one "as-is" and one "to-be" diagram with a business of your choice. Note: you may want to look at examples of swim lane diagrams on-line.

AS IS: Customer Event Process Event Performer OR Process Performer Process- TO BE: Manual intensive, good candidate for automation Event Customer Event Process H Our most scarce resource, and costly @ $500/hr Takes 10 days for this process OR Process Performer Process Performer