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CRITICAL THINKING CASE: The Leadership Challenge at United 1 . How have other airlines handled similar situations? 2 . How much was in United Airline

CRITICAL THINKING CASE: The Leadership Challenge at United

1 .

How have other airlines handled similar situations?

2 .

How much was in United Airline

s control, and how much was actually outside their control? What social or company factors caused a seemingly common practice to escalate to this level?

3 .

How did the other airlines or the industry respond to the United Airlines incident?

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