CRM Your company comes with various solutions for business needs including Software as a Service (SaaS), in the form of one of which is a CRM (Customer Relationship Management) application. Through this service the company can improve business performance well. Why this CRM application exists because there are problems encountered and their impacts as described in the following figure. Problem Impacts very fast growing market The stagnation of the company's business growth Unrecorded sales process Ineffective sales follow-up Poorly managed customer relations Too much time spent on non-potential prospects Low referrals even though customers are satisfied Unaligned sales & marketing strategy A CRM application specifically designed to help your customers manage the company's marketing activities; from identifying potential customers to building loyalty with existing customers. This application will store all forms of information regarding marketing activities and customer data. Through structured activities and real time sales performance reports, the application will optimize business processes and increase your customer sales. The benefits obtained by your customers: 1. Building Customer Loyalty Functioning as a liaison medium for companies and customers, various activities and communications carried out through this application can increase customer loyalty. 2. Increase Customer Sales, you will be able to control all marketing activities from before sales to after sales. Relationships with customers are more structured and have an impact on repeat purchases. As a Project Manager, you are assigned to develop this system with features that you will develop in a web-based form, namely: Client Management, Leads Management, Sales & Marketing Management and Dashboard & Reporting. The time given to you to complete this project is 12 months with a team of about 20- 30 people. REQUEIRED 3. Make a WBS from the existing study cases using tabular form. 4. Change the WBS in number 3 into the form of a gantt chart then add a schedule by showing the total time (mentioned day/week/month), start time and end time and enter the calculated budget for the project in each WBS detail. 5. Draw a flowchart for the design phase of the above study case (not a system/application/project flow chart!)