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Customer satisfaction can be quantified by Question 14 options: Perceived performance divided by actual performance. Actual performance divided by expected performance. Perceived performance divided by

Customer satisfaction can be quantified by Question 14 options: 


Perceived performance divided by actual performance. Actual performance divided by expected performance. Perceived performance divided by expected performance. Actual performance divided by perceived performance. Expected performance divided by actual performance. 


Question 15 (1 point) Key practices in the partnering approach to managing contracted relationships include Question 15 options: Single project contracting. Risk being transferred to the other party. Access to each other's organizational resources. Structured communications. Independent project teams.

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