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Customers are faced with evaluating SLAs from cloud providers define reliability using different terms ( uptime , resilience, or availability ) , cover different resources
Customers are faced with evaluating
SLAs from cloud providers define reliability using different terms uptime resilience, or availability cover different resources servers HVAC systems, data storage, customer support cov different periods hours days, years and use different guarantees response time versus resolution time SLA and measurement ambiguities leave the customer at risk.
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