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Customers arrive according to a Poisson process at a mean rate of 2 0 per hour. The service time follows an exponential distribution with a

Customers arrive according to a Poisson process at a mean rate of 20 per hour. The service time follows an exponential distribution with a mean rate of 24 customers per hour. Suppose each server costs $20 per hour. The goodwill cost for a customer waiting in line is $30 per hour and the goodwill cost for a customer waiting in service is $10 per hour. What is the total hourly cost when there are 2 servers in place? Choose the closest answer.
a.
$54
b.
$45
c.
$56
d.
$47
e.
$72

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