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Customers complain to an organisation about a system that bills them incorrectly. As a result, the organisation decided to implement a new billing system. This
Customers complain to an organisation about a system that bills them incorrectly. As a result, the organisation decided to implement a new billing system. This is an example of identifying system development opportunities through:
Select one:
a. user and stakeholder feedback
b. a periodic review of system operations.
c. observing the system in action by watching users.
d. all of the options are correct.
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