Customers have a lengthy wait at an automobile repair shop so the owner is brainstorming ways to reduce customer frustration and complaints. Which of the below is NOT a beneficial way to improve the waiting experience? options Provide the estimated waiting time to the customer Describe to the customer what is wrong with the car and why it takes time to fix Require the customer to complete a drop-off form explaining the car issue Ensure all of the administrative processing steps to occur just before the customer gets their car Add televisions and games to the waiting room