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Customers' perceptions are of vital importance to an organization. Customer receives. can be measured with surveys or by the number of customer complaints an organization
Customers' perceptions are of vital importance to an organization. Customer receives.
can be measured with surveys or by the number of customer complaints an organization
satisfaction
welfare
lifetime benefit
value
responsibility
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Management
Authors: Stephen P Robbins, Mary Coulter
11th Edition
9780273752776, 132163845, 273752774, 978-0132163842
