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Customers' perceptions of value and satisfaction are explained by the service-quality model, which highlights gaps between __________ and __________. A.perceived value; economic value B.perceived value;
Customers' perceptions of value and satisfaction are explained by the service-quality model, which highlights gaps between __________ and __________.
A.perceived value; economic value
B.perceived value; price sensitivity
C.customer expectations; perceived value of service
D.external communications; actual delivery of service
E.customer expectations; actual delivery of service
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